Welcome to the BCO Customer Experience Award portal

The BCO Customer Experience Award recognises excellence in how office buildings are operated and experienced - not just how they are designed.

The Entry Guide is now available, giving you the opportunity to review the criteria and prepare your submission in advance.

Please note that the Customer Experience Awards portal is separate from both the BCO members' area and the main BCO Awards platform. You will need to create a new account in order to submit an entry.

IMPORTANT: The deadline for the Customer Experience Award has been extended to Friday 1 May at 5pm. Registrations remain open, and entries can be completed and submitted until this date.

Terms & Conditions

1. Entries will only be accepted for schemes developed in the United Kingdom (Great Britain and Northern Ireland). Due to logistical considerations, we regret we cannot accept schemes based in the Channel Islands or Outer Isles.

2. The entry may be submitted by the owner or occupier or by any member of their respective teams; the Award will be made to the owner and/or occupier of the project.

3. All projects for the 2026 Awards must have been at least 75% leased/ occupied and operated for a minimum of 12 months prior to 1 February 2026. The significant use of the building should be for offices.

4. There is no limit to the number of buildings that may be submitted

5. The entry fee for the Customer Experience Award is £450 + VAT at 20% per entry. Payment is accepted by credit card only. Entry fees are non-refundable.

6. The BCO Management Executive, on the recommendation of the panels of judges, may grant Awards in each of the categories. The BCO reserves the right not to grant an Award in any category if, in the opinion of the judges, no scheme submitted reaches the standard considered necessary.



7. Winners of the Awards will be presented with a trophy which will become the property of the client or occupier. Certificates will be available to the organisation entering a winning scheme whose name is entered in the submission form. Additional trophies, certificates and plaques will be available at cost.

8. The presentation of the Awards will take place at a BCO Event. Winners may be asked to make a special presentation of the project at a subsequent BCO meeting or visit.

9. BCO reserves the right to use material submitted in published form.

10. Whilst you (or your licensors) continue to own the copyright in all works forming part of your entry, by submitting an entry you consent to our use of your entry in any electronic or hard copy publication, whether or not connected to the BCO Awards, and consent to us editing or adapting the entry for such publication as necessary (including, but not limited to, cropping or resizing an photograph or image). You agree to waive all moral rights in your entry including those in photographic works. We may allow third parties (e.g. journalists) to use the works comprising your entry for BCO purposes. If a third party owns the copyright in such works, you confirm that you have obtained their consent to our use and a waiver of their moral rights for these purposes.

11. The BCO accepts no liability for any inaccurate information contained within the submitted entry as it is the responsibility of the applicant to provide accurate information.

12. Neither the Management Executive of the BCO, nor its Awards Committee or panels of judges, will be responsible for lost submissions.

13. The decision of the Awards Committee will be final and no discussion or correspondence will be entered into.

14. Full submissions must be submitted no later than 5pm on Friday 17 April 2026.


Legal notice

Entrants shall grant to the BCO an irrevocable royalty-free sublicensable licence to copy and use any documents submitted in relation to a building for all purposes related to the BCO Awards and any other BCO activities. The BCO reserves the right to use material submitted in published form for the benefit of members.


Open Entry Guide

Login (or Register to enter the BCO CX Awards)

Privacy & Data protection

At the BCO we take your privacy seriously and will only use your personal information to administer your awards entry and arrange the judges’ visits. We will also contact you with helpful information on how to make your application stand out from the crowd and to remind you of the entry deadline.
We may also contact you to arrange a tour of your project, to participate in BCO research projects and to make you aware of opportunities related to your awards entry, such as the Test of Time Award (an award open to past award winners from five years ago).

Your personal details will only be viewed by BCO administrators, Createvents, who are the BCO awards administrators and the appointed BCO judges.

Please note, it is the applicant’s responsibility to gain permission from project team members to be contacted by the BCO. If this permission has not been obtained, only the company name should be completed.

Security

We are committed to ensuring that the data we hold is secure.In order to prevent unauthorised access or disclosure, we have in place procedures to safeguard and secure all data we collect.